JavaScript seems to be disabled in your browser. For the best experience on our site, be sure to turn on Javascript in your browser.

Skip to Content

Policies

Holiday Shipping Notice:

The NGD call center and warehouse will be closed for order processing on 12/24 & 12/25 in observance of Christmas; and again 12/31 & 1/1 in observance of the New Year. Orders will ship the following respective business day.
All other orders are currently shipping as regularly scheduled - unless noted otherwise. Please refer to our shipping information below for details.

Shipping Information:

Orders usually ship within 24 business hours of receipt. Orders placed after 12:00 P.M. ET typically ship the following business day.
Expedited shipments do not include delivery on weekends or holidays. Orders are delivered in accordance with your local UPS carrier.
Customers will be notified via e-mail or phone in the event of a backorder.
An order confirmation e-mail containing a shipment tracking information will be sent.
UPS Ground is our standard shipping method. All ground delivery times are estimations.
Tools ship free to most states in U.S. Alaska and Hawaii are excluded. Fasteners and accessories qualify for freight charges due to added weight. Freight can be calculated at checkout, or by contacting customer service.
Orders delivered in Ohio, Kentucky, Iowa and Maryland are subject to all applicable tax and freight charges. These charges are automatically applied if your shipping address is within the applicable jurisdiction.
Tools shipping internationally, including Canada, quality for shipping charges. A confirmation email will be sent prior to shipment.
Items that ship outside the U.S. and need to be returned for ANY reason, including out of box failure or warranty repair, the customer is solely responsible for all return shipping costs.
Freight estimations do not include duties, taxes or other fees related to import.
Physical street addresses are required for shipping. UPS does not ship to P.O. boxes.
Large orders may ship more economically via common carrier. Contact customer service to obtain a quote.
We are accepting international orders. Pre-payment must be in the form of wire transfer or check. Wire transfers are subject to bank fees. Currently, we are not accepting credit card payments for international orders.
When a shipping carrier, such as UPS, provides photographic evidence documenting a package has been delivered successfully, the order is considered complete. Anything that occurs pertaining to the package after this point, becomes the sole responsibility of the customer. Nail Gun Depot nor UPS bear any responsibility, should a package be stolen or tampered with past the documented point of delivery.

Return Policy:

Returns are accepted for merchandise returned within 30 days of purchase. Items must be in new sale-able condition with all original packaging. Any defective merchandise must be returned within 30 days of purchase for exchange or warranty repair per manufacturer's warranty policy. All merchandise must be diagnosed by an authorized service center such as Nail Gun Depot to be deemed defective.

All returns require a Return Material Authorization (RMA) number for processing. RMA’ s are acquired by contacting customer service via email or phone. The returning party is responsible for all shipping fees unless otherwise noted. Nail Gun Depot is not responsible for damage incurred during return shipping. Returns are accepted for exchange or store credit only. We do not offer cash refunds.

Items that ship outside the U.S. and need to be returned for ANY reason, including out of box failure or warranty repair, the customer is solely responsible for all return shipping costs.

Privacy Policy:

Click here to view our most current Privacy Policy.

Toggle Nav

Search

Questions?
1.888.720.7892

Shipping
Policies

Find A Fastener

Untitled_2

Freeman_Logo_1

Metabo_HPT_Logo_2

Simpson_Strong_Tie_Logo

SIMPSON STRONG-TIE

Dewalt_Logo

Grex_Logo

Stanley_Bostitch_Logo_1

STANLEY BOSTITCH

Paslode_Logo_1

Everwin_Logo

MAX_Logo

Powernail_Logo_3

Surefit_logo_2

Senco_Logo

Rol-Air_Logo

SHOP ALL BRANDS

NAIL GUN NETWORK

Trending Articles

What’s New?

VIEW NAIL GUN NETWORK ARTICLES & VIDEO

SALES & PROMOTIONS

TAKE ADVANTAGE OF THESE SPECIAL OFFERS

Free_Shipping_1k_1_1_

GET FREE TOOLS

Spotnails_Upholstery_statpler_Promo_HALF

SureFit_Flooring_Stapler_Promo_HALF

Clearance10-SP

VIEW ALL SALES & PROMOTIONS

FAQs

How do I contact Nail Gun Depot?

What are your hours of operation?

What is Nail Gun Depot's mailing address?

Is my information secure?

You can shop at www.nailgundepot.com with confidence. Our partnership with McAfee Secure ensures rigorous daily testing to prevent identity theft, viruses, spyware, phishing, and other online dangers. We have also partnered with Authorize.Net, a leading payment gateway since 1996, to accept credit cards and electronic check payments safely and securely for our customers.

The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the electronic check and credit card processing networks.

Nail Gun Depot adheres to strict industry standards for payment processing, including:

128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.
Industry leading encryption hardware and software methods and security protocols to protect customer information.
Compliance with the Payment Card Industry Data Security Standard (PCI DSS).

Nail Gun Depot is registered with the Authorize.Net Verified Merchant Seal program, and as a McAfee Secure Certified Merchant.

You can view our most current Privacy Policy here.

How do I place an order?

What payment methods do you accept?

Are the tools on your site brand new, reconditioned, or used?

Where do I place questions comments, or suggestions?

When will my order ship?

When can I expect to receive my order?